Receptionist

Receptionist
Be the face of Pathfinder LL&D and the first voice our clients and partners hear.

Are you a people person who thrives in a professional, fast-paced environment? As the Receptionist at Pathfinder LL&D, you’ll play a key role in ensuring a smooth and welcoming experience for our clients and visitors while supporting the administrative heartbeat of our organization. We’re looking for a poised and personable professional ready to grow in a dynamic, client-focused company.

About Us:

At Pathfinder LL&D, we’re more than just an insurance company — we’re a team of professionals dedicated to excellence, integrity, and service. As one of the largest privately held insurance agencies in Texas, we’re committed to creating an environment where our employees can thrive, develop, and grow in their careers.

Position Overview:

In this front-office role, you'll be the first point of contact for visitors and callers, helping us project the friendly, professional image Pathfinder LL&D is known for. You'll also provide critical clerical and administrative support to keep our internal operations running smoothly.

Key Responsibilities:

• Warmly greet clients and visitors and notify the appropriate staff members of their arrival.

• Answer and direct incoming calls using a multi-line phone system; screen and route messages as needed.

• Manage all incoming correspondence — sort, open, and distribute mail, faxes, and emails.

• Maintain a neat and orderly reception area and kitchen daily.

• Enter client payments, claims, and deposits into our agency management system (EPIC).

• Pull daily and monthly carrier reports and distribute them accordingly.

• Serve as a communication hub for employees who are out of the office or away from their desks.

• Provide administrative support to the Admin Team Lead and CFO as needed.

• Take on additional duties or tasks as requested due to evolving business needs.

Qualifications:

• Exceptional communication and interpersonal skills with a professional and welcoming demeanor.

• Strong organizational skills and attention to detail.

• Proficient in Microsoft Office (Outlook, Word, Excel).

• Ability to manage multiple tasks and prioritize effectively in a busy environment.

• Experience with standard office equipment (phones, printers, fax, etc.).

• High school diploma required; additional education or business coursework is a plus.

• Previous experience in a receptionist, front desk, or administrative support role is preferred.

Physical Requirements:

• Ability to sit for extended periods, walk, reach, stoop, and use hands frequently.

• Ability to lift up to 25 lbs occasionally.

• Must be able to communicate fluently in English for written and verbal business correspondence.

Benefits:

• Health, dental, STD, LTD, and life insurance

• 401(k) with employer match

• Paid time off and holidays

• Opportunities for professional development and advancement

Why Choose Pathfinder LL&D:

At Pathfinder LL&D, we know our people are our greatest strength. As our Receptionist, you’ll not only play a vital part in creating exceptional first impressions—you’ll also have a supportive team behind you, encouraging your personal and professional growth.

Pathfinder LL&D is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.